Frequently Asked Questions
Everything you need to know about Torriden’s clean beauty essentials.
Are Torriden products suitable for sensitive skin?
Yes, our products are formulated with clean, hypoallergenic ingredients and are dermatologically tested to ensure they are safe for all skin types, including sensitive skin.
Are your products cruelty-free and vegan?
Torriden is committed to ethical beauty. All of our products are 100% cruelty-free and we offer a wide range of vegan-certified skincare options.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Please note that delivery times may vary depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Where can I find the expiration date on my product?
The expiration date is printed on the bottom of the container or the crimp of the tube in YYYY/MM/DD format. Once opened, we recommend using the product within 12 months.